Returns and Refunds

Returns/Change of mind.

You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Any sealed products must be in the original packaging, sealed, undamaged and unused. Any Individual cards must be returned in the same condition they where received as listed on the page.

To start a return, please email support@pokenazcards.co.uk

'If your return is accepted, a return label will be sent to you. You will be responsible for any return costs and making sure the items are returned to us in the same condition they were received. Items sent back to us without first requesting a return, or any items that have signs of tampering such as glue/reseals or any damage to the items will result in them not being accepted. Please ensure the return is well packaged.

You can contact us on any of our social media platforms for advice.

If you reject your order, you have 14 days from the date of attempted delivery/delivery to your collection point to return the product. After this, no refunds will be issued if YOU HAVE REJECTED THE ITEM due to a change of mind. This is related to items not collected from the collection point.

You will be responsible for postage costs and ensuring the item reaches us in the same condition received.

Please note that if the item returned does not satisfy these requirements, we will not accept it.

Fair use applies, customers may return up to 3 items under this policy. Otherwise, 14-day terms will automatically apply. Maximum limit per customer per lifetime of returns under this policy is £100 (inc VAT).

If you exceed the limit, we reserve the right to refuse the return. Accepting a return above this limit does not mean we must accept further returns above this limit and we will judge each case on its merits.

Fair use also includes but is not limited to one use per household / address. This policy only applies to consumers and not to customers purchasing items for resale.

We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with Pokenazcards. You agree that this is fair and reasonable when returning goods under this provision.

This policy does not affect your statutory rights.

This policy will NOT apply to trading card products including single cards and any other non-sealed products, the normal 14 days statutory returns period will apply here instead.

This is due to the volatility of trading card game product market prices.

Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.

Damaged or Faulty Goods

If you have received a faulty or damaged item you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period.

Special note: Damaged cards inside blind packed products like Booster packs.

In the event that a particular card is damaged inside a pack, we will only be able to replace the booster pack as being faulty (the product purchased) and not the individual cards inside. In the rare event this happens to you, you could benefit by contacting the manufacturer first for a replacement card, but note they have no duty to do so.

Exceptions / non-returnable items
Any items with factory defects such as miscuts, printing errors, interior damage to products such as bends that are out of our control are not eligible for a return/refund

We also cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. As the products we sell have a limited print run, we cannot guarantee we will be able to exchange an item for the exact same product. If you would like to exchange for the same product please contact us directly through either email or social media for a faster response so we can confirm availability and reserve the item for you.

Returns and Refunds

Damaged or Faulty Goods

Other Returns

Pre-order cancellations

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